Now more than ever, public sector's digital experience is under scrutiny. Government departments and agencies' quality of provided services is being compared to the best, frictionless digital experiences offered by the private sector, and the result is too many public sector organizations around the world are relying on manual business processes, rather than innovative technology, leading to inefficiencies and frustrated citizens. Following the pandemic, it is clear that digital transformation is becoming a necessity. Many organizations are already fast-tracking their digital transformation programs to build resilience and improve productivity. Implementing intelligent automation technologies (IATs) can deliver cost reductions of up to 90%, process paperwork up to 10 times faster and deliver 67% more accuracy across paper-intensive processes.

Books dedicated to Digital Transformation are on the rise in 2020. For that reason, we present a selection of the best Digital Transformation books recently written by talented authors. Every business that began before the Internet now faces the same challenge: How to transform to compete in a digital economy? Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world. Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy―customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models―and how to integrate these into your existing business and organization. Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times.